Secure payment
2 years warranty
Free delivery from 100 € / CHF 100
30 days return policy
Swiss Engineering

GENERAL TERMS AND CONDITIONS
TERMS OF SALE AND DELIVERY

Offers

Unlimited offers are always subject to change until the order is confirmed. 

Prices

The gross prices are in Euro incl. VAT, the net prices excl. VAT are subject to change. We reserve the right to adjust the sales prices accordingly in the event of price changes by our suppliers without prior notification. 

Packaging

Packaging is charged at cost price and cannot be returned.

Shipment

Unless otherwise stated, we deliver free of charge within Europe. Shipment takes place from Belgium. We only deliver to countries for which we have activated the registration of the customer data.

Delivery dates

We do our utmost to meet the agreed delivery dates, but we must decline any claims for compensation in the event of delays. 

Complaints

The delivery is to be checked by the customer immediately after receipt. Complaints can only be considered within 8 days after receipt of the goods by enclosing the delivery note or stating the delivery note number. In the event of demonstrably defective delivery, replacement shall be provided free of charge. Further claims for compensation are expressly rejected. 

Returns

Returns will only be accepted after deduction of a share of the expenses on the basis of a prior agreement. Goods which are not in accordance with the catalogue, which are no longer current, which are incomplete or not in their original packaging and goods which are no longer in perfect condition cannot be credited. 

Payment methods

Credit card Master, VISA or Paypal. Payment will be redirected to Stripe/Paypal. Stripe/Paypal uses the latest security techniques and anti-fraud systems to guarantee safe shopping.

Technical information

Illustrations, dimensions, weights, technical specifications and packaging units in this catalogue/website are not binding.

Warranty

Novis VitaJuicer

2 years / motor 10 years

Novis ProBlender

2 years / motor 10 years

Novis Kettle   

2 years

Novis Toaster

2 years

Novis Accessories

2 years

Novis Fondue

2 years

Retention of title

The ownership of the delivered goods remains with us until full payment has been received. 

Copyright


Copying of our catalogues as well as the reproduction in whole or in part is prohibited. 

Place of jurisdiction

Place of performance and jurisdiction is 3000 Bern. Swiss law shall apply.